Question 1

What types of tour operators can benefit from using Rezometry?

Accepted Answer

Rezometry is designed for Tour Operators, Wholesalers and DMC's working B2B or B2C.

Rezometry working for inbound or receptive tour operators, outbound tour operators, package operators be they fixed or dynamic packages, scheduled departure tour operators, FIT, custom, independent and tailor made tour operators and small group operators.

Question 2

Is Rezometry a cloud-based or web-based or SAAS system.

Accepted Answer

The answer is Yes. You show up with your Google Chrome browser and we do the rest. Rezometry is hosted in the cloud so you have no IT issues to worry about.

Question 3

Can Rezometry help me with my FIT, custom, bespoke, tailor-made or independent tours?

Accepted Answer

Rezometry is fully designed to allow you to quickly quote a 'custom' trip, provide the client with a beautiful and informative quote, invoice and/or itinerary,  collect the payment through our secure payment portal and track payments from the customer for subsequent payments, all while managing your requests and confirmations to the suppliers and tracking the payables to them as well.

Question 4

Can I sell both B2B and B2C with Rezometry?

Accepted Answer

Yes, with Rezometry, you can sell directly to guests, group leaders, or travel partners like other tour operators and travel agencies. You can also set up your travel partners with net and/or commissionable rates, making it versatile for both B2B and B2C sales.

Question 5

Does Rezometry handle net or cost pricing and/or commissionable rates from my suppliers?

Accepted Answer

Rezometry easily handles net or cost pricing from your suppliers or commissionable rates.  Rezometry handles room pricing, pricing for single, double triple etc., adult, 3 child aged price brackets and 2 senior price brackets, specials, markups and more.

And then you can provide net or commission rates to your travel partners.

Question 6

Can Rezometry automate supplier requests and payments?

Accepted Answer

Yes, Rezometry can automate supplier requests and payments. You can send a request for confirmation to your suppliers, who can then send the confirmation back to Rezometry via a link. The system also automatically creates payables based on the payment schedules you set up, with full reporting to ensure nothing is overlooked.

Question 7

Does Rezometry support multiple currencies

Accepted Answer

Yes Rezometry supports multiple currencies. You can enter your contract/supplier/cost pricing in any currency and you can sell in any currency.  You can also take payment in any currency.  This is all based on your particular setup.

Question 8

Can Rezometry generate itineraries, invoices, quotes, and vouchers for my clients?

Accepted Answer

Yes, Rezometry automatically generates itineraries, invoices, quotes, and vouchers from reservations. You can also use our AI integration with ChatGPT to create or enhance product descriptions and add images, including free pictures from Google Images, resulting in beautifully crafted documents for your clients.

Question 9

Is Rezometry using AI - Artificial Intelligence / ChatGPT

Accepted Answer

Rezometry is integrated with ChatGPT to create content for your products or enhance the content you have.

More AI integrations will be coming!

Question 10

Which payment processors/gateways does Rezometry support.

Accepted Answer

Rezometry is integrated with Stripe for any country Stripe supports and provides card processing as well as ACH payments for customers with Canadian or US bank accounts.

Rezometry is also integrated with Authorize.net in the USA for credit card processing.

Rezometry is integrated with Worldline in Canada which allows us to connect with most processors in Canada for credit card processing.

All of the merchant accounts are owned by you, our client and all the payments go directly to your bank account.

Question 11

Does Rezometry have a CRM?

Accepted Answer

Rezometry has a CRM system that allows you to track information required by your company, suppliers, and allows you to export information on customized rooming lists. and manifests. Rezometry also allows you to see the travel history and track 'how your guests heard about you' and their interests so you can create targeted marketing lists.

Question 12

Does Rezometry provide a Client Portal for my guests to add or update the trip information I require as a tour operator?

Accepted Answer

An email can be sent to your client, after they book, to give them access to their own private client portal.  Here they can update their contact details, add their DOB, gender, passport info, emergency contact info and more. You can even setup custom questions your company requires from your guests.

Question 13

Does Rezometry integrate with hotel channel management systems like Synxis, Travelclick or Inntopia?

Accepted Answer

Rezometry integrates with with hotel channel management systems like Synxis, Travelclick, Inntopia and Room Boss?

Generally these connections allow you to get your rates and availability from the system to Rezometry and make a booking back to these systems obtaining a confirmation number.

We can create a custom integration with a system you require for your business.

Question 14

Does Rezometry integrate with Ventrata and Viator

Accepted Answer

Yes Rezometry integrates with Viator and Ventrata so you can sell your products via these platforms. With Ventrata you can also get other suppliers products, rates and availability into your system and when you book, the reservation is automatically confirmed in both Rezometry and the suppliers Ventrata system.

Question 15

Does Rezometry have reporting capabilities?

Accepted Answer

Rezometry provides all kinds of reporting on your sales activity, the profitability of your packages or products, hotel sales reports, client sales reports, operational reporting for tracking requests and payments to suppliers and from customers and more.

Question 16

Does Rezometry have an accounting system?

Accepted Answer

Rezometry has an integrated accounting engine that makes accounting easier. When a client makes a payment, the accounting entires are made automatically behind the scenes.  You can generate revenue entries with the click of a button and record cost of sales by indicating the items you want to pay a supplier.

But don't be fooled. Just because it's easy doesn't mean it's not powerful. You can record all of your assets and liabilities and expenses and run a complete suite of financial reports.

Question 17

Does Rezometry integrate with WeTravel?

Accepted Answer

Yes, Rezometry has an integration with WeTravel. 
If you build a package/trip in Rezometry you can send it to WeTravel to create a web page and booking button. When the trip is published and clients book, the reservation is sent to Rezometry to handle all of the mid and back office processing.

Question 18

Is it possible to customize Rezometry for my specific needs?

Accepted Answer

Absolutely! We are continually enhancing Rezometry to ensure it meets your unique needs and provides the best functionality for your business.

Question 19

Do you provide training or support for new users?

Accepted Answer

Yes. Training and support is included in your monthly support fee.

Question 20

Does Rezometry scale with my business as it grows?

Accepted Answer

Rezometry is designed for growth, both from a technology perspective as well as from a company perspective.  We have been in business for 30 years and  have seen many changes in the industry and Rezometry has continued to grow and change as the industry dicates.

Question 21

What is a tour booking engine?

Accepted Answer

A tour booking engine is online software that lets guests reserve and pay for tours instantly through your website or booking page. Rezometry's booking engine shows real-time availability, processes secure payments, and automatically updates your reservation system, eliminating manual booking tasks and reducing errors.

Question 22

What is the difference between booking software and tour operator software?

Accepted Answer

Booking software typically handles reservations and payments only. Tour operator software manages the full business lifecycle, including contract rates, supplier management, operational reporting, client data, accounting workflows, and profitability analysis. Multi-day tour operators require tour operator software due to the complexity of itineraries, suppliers, and financial tracking.

Question 23

Why do multi-day tour operators outgrow basic booking systems?

Accepted Answer

Multi-day tour operators outgrow basic systems because those tools lack contract pricing, supplier coordination, detailed reporting, and operational automation. As volume increases, operators must rely on spreadsheets and manual workarounds, increasing errors and limiting scalability.

Question 24

What features should multi-day tour operator software include?

Accepted Answer

Comprehensive multi-day tour operator software should include:
 • Contract rate and pricing management
 • Supplier requests, confirmations, and payments
 • Client CRM with automated data collection
 • Financial reporting and profitability analysis
 • Operational tools such as rooming lists and manifests
 • Secure online booking and guest self-service

Question 25

Is all-in-one tour operator software harder to use?

Accepted Answer

All-in-one systems typically require more upfront setup and training than basic tools. However, they significantly reduce daily workload over time by automating pricing, operations, reporting, and supplier management. The long-term efficiency gains outweigh the initial learning curve.

Question 26

How does tour operator software improve profitability?

Accepted Answer

Tour operator software improves profitability by providing accurate costing through contract rates, reducing manual errors, improving visibility into margins, and enabling operators to identify which tours, suppliers, and departures perform best financially.

Question 27

Can tour operator software replace spreadsheets?

Accepted Answer

Yes. Comprehensive tour operator software is designed to replace spreadsheets by centralizing pricing, supplier data, client information, operational reports, and financial tracking in one system. This reduces duplication and improves accuracy.

Question 28

Who should use multi-day tour operator software?

Accepted Answer

Multi-day tour operator software is ideal for small to mid-size tour operators offering:
 • Group tours
 • Escorted tours
 • FIT and custom itineraries
 • Series departures
 • International or domestic multi-day travel

Question 29

How is Rezometry different from general booking platforms?

Accepted Answer

Rezometry is designed specifically for multi-day tour operators and supports the full operational and financial workflow required to manage complex itineraries, contract rates, supplier payments, CRM, reporting, and guest self-service—beyond simple booking functionality.

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