Rezometry FAQ
How Rezometry Works for Tour Operators
Getting Started with Rezometry
What types of tour operators can benefit from using Rezometry?
Rezometry is purpose-built for tour operators, wholesalers, and DMCs working B2B, B2C, or both. It supports inbound and receptive operators, outbound operators, fixed and dynamic package operators, scheduled departure operators, FIT and tailor-made specialists, and small group operators. If you manage multi-day itineraries with multiple suppliers and guests, Rezometry is built for your workflow.
Is Rezometry cloud-based?
Yes. Rezometry is a fully cloud-hosted SaaS platform. All you need is a Google Chrome browser - there is no software to install, no servers to maintain, and no IT overhead. Your team can log in from anywhere and get to work immediately.
Does Rezometry scale with my business as it grows?
Rezometry is designed for growth at every stage. The platform handles increasing booking volume, additional users, and expanding supplier networks without requiring system changes. Rezometry has been in the industry for 30 years and has evolved continuously alongside the tour operator market.
Is it possible to customize Rezometry for my specific needs?
Absolutely. Rezometry is continuously enhanced based on client feedback and industry changes. If your business has unique requirements, the team works with you to ensure the platform meets them.
Do you provide training and support?
Yes. Training and support are included in your monthly subscription fee. You are never left to figure things out on your own.
Reservations, Quoting, and Itineraries
Can Rezometry handle FIT, custom, and tailor-made tours?
Yes. Rezometry is fully designed for custom trip quoting. You can quickly build a bespoke itinerary, generate a beautifully formatted quote, issue an invoice, collect payment through the secure portal, and track all subsequent payments - all while managing supplier requests and confirmations in the same system.
Can I sell both B2B and B2C with Rezometry?
Yes. You can sell directly to guests, group leaders, or travel partners such as other tour operators and travel agencies. Rezometry supports net and commissionable rates for your travel partners, making it flexible for any sales model.
Can Rezometry generate itineraries, invoices, quotes, and vouchers?
Yes. Rezometry automatically generates all client-facing documents from your reservations, including itineraries, invoices, quotes, and vouchers. You can also use the built-in ChatGPT integration to create or enhance product descriptions and add images, producing polished, professional documents for every client.
Pricing, Currencies, and Rates
Does Rezometry handle net pricing and commissionable rates from suppliers?
Yes. Rezometry handles net and cost pricing as well as commissionable rates from your suppliers. The system supports room-type pricing, adult and child age brackets, senior pricing brackets, specials, markups, and more. You can then pass net or commission rates on to your travel partners.
Does Rezometry support multiple currencies?
Yes. You can enter supplier and contract pricing in any currency, sell in any currency, and accept payment in any currency. Currency handling is configured based on your specific setup.
Supplier Management and Automation
Can Rezometry automate supplier requests and payments?
Yes. You can send confirmation requests directly to suppliers from within Rezometry. Suppliers respond via a link and the confirmation is captured automatically. The system also creates payables based on the payment schedules you configure, with full reporting so nothing is missed.
Does Rezometry integrate with hotel channel management systems?
Yes. Rezometry integrates with Synxis, Travelclick, Inntopia, and Room Boss. These connections allow you to pull rates and availability directly into Rezometry and push bookings back to the supplier system to obtain a confirmation number. Custom integrations with other systems are also available.
Does Rezometry integrate with Hotelbeds?
Yes. Rezometry integrates with Hotelbeds, allowing you to make real-time bookings/reservations with Hotelbeds when building your client's itinerary or trip.
Does Rezometry integrate with Ventrata and Viator?
Yes. Rezometry integrates with both Viator and Ventrata. Through Ventrata, you can sell your products on external platforms and also pull supplier rates and availability into your system. When a booking is made, the reservation is confirmed automatically in both Rezometry and the supplier's Ventrata system.
Does Rezometry integrate with WeTravel?
Yes. You can build a package in Rezometry, push it to WeTravel to create a booking page, and when clients book through WeTravel, the reservation is automatically sent back to Rezometry for all mid and back-office processing.
Payments and Payment Processing
Which payment gateways does Rezometry support?
Rezometry integrates with Airwallex for credit card processing in all countries Airwallex operates. Rezometry also integrates with Stripe for credit card and ACH payments in all countries where Stripe operates. In the United States, Elavon is supported for credit card processing with surcharging, and Authorize.net is also supported for credit card processing. In Canada, Rezometry integrates with Worldline, which connects to most Canadian processors. All merchant accounts are owned by you, and all payments go directly to your bank account. There are no fees charged by Rezometry on your credit card fees.
CRM and Guest Management
Does Rezometry have a CRM?
Yes. Rezometry includes a CRM that lets you track guest and supplier information, export customized rooming lists and manifests, view each guest's travel history, and record how guests heard about you and their interests. This makes it easy to build targeted marketing lists and improve repeat business
Does Rezometry provide a client portal for guests?
Yes. After booking, guests receive an email inviting them to their own private client portal. There they can update contact details, add date of birth, gender, passport information, and emergency contacts. You can also create custom questions specific to your company's requirements.
Reporting and Accounting
Does Rezometry have reporting capabilities?
Yes. Rezometry provides comprehensive reporting across sales activity, package and product profitability, hotel sales, client history, operational tracking for supplier requests and payments, and more. You have the data you need to make informed decisions at every level of your business.
Does Rezometry have an accounting system?
Yes. Rezometry includes an integrated accounting engine. Payment entries are created automatically when a client pays. You can generate revenue entries with a single click and record cost of sales when paying suppliers. The system supports a full suite of financial reports covering assets, liabilities, expenses, and more.
AI and Technology
Is Rezometry using AI?
Yes. Rezometry is integrated with Claude to help you create and enhance product descriptions for your tours. This allows you to generate compelling content quickly, add images including free photos from Google Images, and produce high-quality documents for clients. Additional AI integrations are in development.
Rezometry also integrates with Claude to help upload supplier rate sheets or rate contracts. AI makes it quick and easy to upload supplier net rates into Rezometry.
Tour Operator Software: Common Questions
What is a tour booking engine?
A tour booking engine is online software that lets guests reserve and pay for tours instantly through your website or booking page. Rezometry's booking engine shows real-time availability, processes secure payments, and automatically updates your reservation system, eliminating manual booking tasks and reducing errors.
What is the difference between booking software and tour operator software?
Booking software typically handles reservations and payments only. Tour operator software manages the full business lifecycle, including contract rates, supplier management, operational reporting, client data, accounting workflows, and profitability analysis. Multi-day tour operators require tour operator software because of the complexity of itineraries, suppliers, and financial tracking.
Why do multi-day tour operators outgrow basic booking systems?
Multi-day tour operators outgrow basic systems because those tools lack contract pricing, supplier coordination, detailed reporting, and operational automation. As volume increases, operators must rely on spreadsheets and manual workarounds, which increases errors and limits growth.
Can tour operator software replace spreadsheets?
Yes. Comprehensive tour operator software centralizes pricing, supplier data, client information, operational reports, and financial tracking in one system. This eliminates duplication, reduces errors, and frees your team to focus on selling and operating tours rather than managing data.
How does tour operator software improve profitability?
Tour operator software improves profitability by providing accurate costing through contract rates, reducing manual errors, improving margin visibility, and enabling you to identify which tours, suppliers, and departures perform best financially.
Who should use multi-day tour operator software?
Multi-day tour operator software is ideal for small to mid-size operators offering group tours, escorted tours, FIT and custom itineraries, series departures, and international or domestic multi-day travel.
How is Rezometry different from general booking platforms?
Rezometry is built specifically for multi-day tour operators. It supports the full operational and financial workflow required to manage complex itineraries, contract rates, supplier payments, CRM, reporting, and guest self-service - well beyond what a simple booking platform can offer.